These terms apply to purchases of digital game keys and gift card codes on Keyotics. Version 2026-09-27.
1. Seller
VYNEXERY LTD, registered office Unit 13 Roding House, 2 Cambridge Road, Barking IG11 8NL, United Kingdom. Registered in England and Wales, company no. 17416854. Director: Mateusz Marcin Wawrzynowicz. Email support@keyotics.com.
2. What you buy
A digital code that activates a game, DLC or wallet balance on the platform named on the product page (for example Steam). The activation region is shown before you pay. Codes are for personal use.
3. Prices and payment
Prices include VAT for your billing country. There are no extra fees at checkout. Business customers with a valid EU VAT ID from another EU country pay without VAT (reverse charge). Payment is processed by Stripe. When a discount is shown, the crossed-out price is the lowest price of the 30 days before the discount.
4. Promo codes
Promo codes can’t be exchanged for cash, can’t be combined, and apply to games and DLC unless stated otherwise. Each code shows its conditions (minimum order, validity) when you apply it.
5. Delivery
The key appears on your order page right after payment and we email you a link to it. If a key isn’t in stock, we deliver it as soon as possible or refund you. To protect customers from card fraud, some orders are checked by a person before delivery; if we can’t confirm an order, we refund it in full. Prices in currencies other than euro use the European Central Bank reference rate of the day; the amount shown at checkout is the amount charged.
6. Right of withdrawal
You can withdraw within 14 days for every key you have not revealed. To withdraw, choose “Withdraw from contract here” on your order page, use the withdrawal form at keyotics.com/withdraw, or tell us by email (support@keyotics.com); a clear statement is enough. We refund the price of the keys you have not revealed (and of any item not delivered) to your payment method within 14 days; those keys are cancelled. A revealed key cannot be refunded under the right of withdrawal. At checkout you agree: “Deliver my key right away. I agree that delivery starts before the 14-day withdrawal period ends, and I understand that I lose my right of withdrawal once I reveal the key.” When you reveal a key, delivery is complete and the right of withdrawal ends (Directive 2011/83/EU, Art. 16(m)). We keep a record of both steps.
7. Games rated 18
German law requires an age check before we deliver games rated USK 18 to Germany. You verify once with our age verification partner; a checkbox is not enough.
8. Keys that don’t work
If a key cannot be activated in its stated region, contact support@keyotics.com or use the support form with a screenshot of the error. We check the key with our supplier and replace it with a working key. A replacement key is part of the original purchase and is not refundable on its own. If we cannot provide a working key, your statutory rights for defective digital content apply (Directive (EU) 2019/770); a revealed key is only reimbursed after we have confirmed that it was not redeemed. If a payment is disputed with the bank (chargeback), keys that were not revealed are cancelled.
9. Reviews
Only customers who bought a product from us can review it: we link every review to a paid, delivered order. We publish positive and negative reviews. We don’t pay for reviews or offer anything in return. We remove a review only if it contains insults, personal data, spam, advertising or content unrelated to the product. We may reply publicly.
10. Disputes
We are not obliged and not willing to take part in dispute resolution proceedings before a consumer arbitration board. If something goes wrong, contact us first: we answer every request.
Questions? Contact support