Frequently asked questions

A digital code (key) that activates a game, DLC or wallet balance on the platform named on the product page, for example Steam. There is no physical product.

Right after payment, on your order page. We also email you a link to it. If a key is out of stock after you paid, we deliver it as soon as possible or refund you.

Keys only work for accounts registered in certain countries: “Global” works everywhere, “Europe” in the EU, UK, Norway and Switzerland, “EU only” in EU countries. The region is shown before you pay.

Yes, as long as you haven’t revealed the key: use “Withdraw from contract here” on the order page or the form at keyotics.com/withdraw. Once you reveal a key, delivery is complete and it can’t be returned.

Contact support with a screenshot of the error. We check it and replace the key or refund you. Your legal rights for faulty digital content stay unaffected.

No. You can buy as a guest with your email. Signing in (with a one-time code, no password) keeps all your keys in one place on every device.

Yes. Prices include VAT for your billing country and there are no extra fees at checkout.

Yes. Tick “Buying for a company” at checkout and enter your EU VAT ID; valid IDs from other EU countries pay without VAT (reverse charge). You get an invoice as a PDF.

Every paid order has an invoice or receipt as a PDF, attached to the confirmation email and downloadable from the order page.

German law requires an age check before we deliver games rated USK 18 to Germany. You verify once; a checkbox isn’t enough.