Getting things ready…
You need the EA app on Windows, signed in to your EA account.
Start the EA app and sign in.
Open the menu (three lines, top left) and choose “Redeem code”.
Enter the product code and select “Next”.
The game appears in your library.
Check the EA account you’re signed in to. Contact support if it wasn’t you.
Still stuck? Contact support with a screenshot of the message. We replace a key that doesn’t work or refund you.